Director of Service

We are seeking a dynamic and experienced Director of Crane Service to lead our team with a focus on safety, efficiency, and profitability. In this role, you will have a direct impact on our company's bottom line by overseeing regional service managers, establishing and monitoring information flow, and leveraging CRM, ERP, and financial systems. The ideal candidate will embody a safety-first mindset and possess strong leadership skills to drive excellence in service delivery and operational performance.

1. Leadership: Lead and manage a team of regional service managers, providing guidance, support, and direction to ensure alignment with company goals and objectives.
2. Profitability: Drive revenue growth and profitability through effective management of service operations, resource allocation, and cost control measures.
3. Safety: Promote and uphold a safety-first culture throughout the organization, ensuring compliance with industry regulations and best practices in crane and rigging operations.
4. Service Excellence: Oversee the delivery of high-quality crane service and crane inspection, meeting or exceeding customer expectations while adhering to established standards and procedures.
5. Information Management: Establish and monitor information flow across departments, utilizing CRM, ERP, and financial systems to optimize workflow efficiency and facilitate data-driven decision-making.
6. Strategic Planning: Develop and implement strategic initiatives to drive continuous improvement in service delivery, operational efficiency, and customer satisfaction.
7. Relationship Management: Build and maintain strong relationships with key stakeholders, including customers, vendors, and regulatory agencies, to support business growth and expansion.
8. Performance Monitoring: Track and analyze key performance indicators (KPIs) to assess the effectiveness of service operations and identify areas for improvement.

9. Other duties as assigned

Education

A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Industrial Engineering or related discipline is preferred; in the absence of a degree, directly related job experience serving in a management role in a manufacturing facility, where a number of years and proven knowledge may offset the degree requirement

Experience & Skills

• Minimum of 7 years of experience in crane service, inspections, or related field, with at least 3 years in a leadership or managerial role.
• Proven track record of driving profitability and operational excellence in a service-oriented environment.
• Strong understanding of CRM, ERP, and financial systems, with the ability to leverage technology to streamline processes and improve productivity.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrated ability to lead and motivate teams, foster a collaborative work environment, and resolve conflicts effectively.
• Certification in crane operation, inspections, rigging, or safety (e.g., CCO, NCCCO, OSHA) is a plus
• Extensive operations leadership experience, preferably in the fall protection industry
• Excellent organizational skills
• Requires solid written and verbal communication skills (Ability to communicate at all levels of the organization)
• Strong analytical, conceptual and planning skills are required
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task
• Must successfully complete a criminal background check, physical, drug screen and E-verify

Travel

Travel for this position is around 25%

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

Team-oriented environment
A real Work life/ Home life balance
Growth and Development Opportunities including a Lifelong Learning Career Path
Humble, Hungry, Smart Culture
Market Competitive Salaries
Free Virtual Doctor visits with $0 copay (Teledoc)
Tuition Reimbursement

Mazzella Core Values:

Safe - personal commitment to all stakeholder’s well-being; purposeful control of risk

Lifelong Learner – routinely acquire new skills and capabilities that bring value

Humble – lack excessive ego or concerns about status; emphasize the Team over self

Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed

Smart – common sense about people, good judgement, and intuition around their impact on group dynamics