Service Technician

Job Locations US-CO-Denver
Job ID
2019-1195
Category
Field Service Technician/Inspector
Type
Regular Full-Time

Overview

The Service Technician is a key representative of NTM with direct customer contact and is a valued, essential part of the company’s success. The Service Technician performs various customer service activities including solving customer problems on the phone and by traveling to the customers. Additionally, the Service Technician will manage customer relationships, sell parts and service programs and prepare customer proposals.

Responsibilities

1.      Represent NTM when servicing customer machines, on the telephone, and when needed traveling to the customer location.

2.      Evaluate customer service request and prepare proposals at NTM and customer location.

3.      Make real time decisions and/or make recommendations on how to best serve the customer to the Service Manager.

4.      Perform in-plant and on-site, training, adjustments, repairs, maintenance as directed by the Service Manager and agreed to by the customer.

5.      Proactively sells NTM services, e.g. training, adjustments, repairs, spare parts, maintenance agreements.

6.      Use NTM Business System, CRM and Cases to prepare proposals, manage customer relationships, and to manage customer service issues.

7.      Other duties as assigned.

Qualifications

Education

  • A high school diploma or GED preferred; technical school or military experience a plus.

Experience & Skills

  • At least 5 years’ experience in building and/or servicing portable rollforming systems or equivalent is strongly preferred.
  • Proven ability to work directly with customer to solve their problems.
  • Experience with CRM and case management systems preferred.
  • Requires solid written and verbal communication skills.
  • Overall PC literacy (Microsoft Office) is required.
  • Must be detail-oriented, self-motivated and disciplined with the ability to handle multiple tasks.
  • Must successfully complete a criminal background check, physical, drug screen and E-verify.

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