• Inside Sales Representative

    Job Locations US-OH-Sheffield Village
    Job ID
    2019-1141
    Category
    Sales - Inside
    Type
    Regular Full-Time
  • Overview

    Partner with outside sales, technical department and management to drive the Company’s strategic vision of being a Brand of Choice for customers; serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations by providing superior customer service to increase customer attraction and retention; collect market data to create and analyze reports resulting in gross margin management; collaborate with manufacturing to ensure operational excellence; work congruently with processor to manage workflow, sales process and manage inbound and outbound production, freight and quality control of completed production jobs.

    Responsibilities

    1. Respond to customer’s and outside sales requests in “real time” for price quotations, order entry and placement and communicate order status to customer and outside sales
    2. Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience to instill confidence and comfort in every transaction
    3. Prepare quotes, order entry, resolve queries and manage production on orders utilizing the ERP system
    4. Serve as a liaison with outside sales, purchasing and the toll processor to expedite orders and meet delivery dates
    5. Plan, organize and coordinate with management to pre-qualify bids over $3,000 for Project or Contract Management
    6. Utilize the Company’s customer relationship management (CRM) system to maintain complete call records and valid customer/account information which supports increased product sales goals
    7. Coordinate delivery times with production and Operations Lead in order to achieve customer satisfaction when normal lead times are not adequate
    8. Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables
    9. Demonstrate an expertise in collaborating with multiple functions, including sales partners, internal business partners, and acts with a sense of urgency on customer feedback
    10. Participate in various projects with the Technical Department related to account specific or special product and project opportunities
    11. Assist in management of both freight and warranty claims
    12. All other duties as assigned

    Qualifications

    Education

    A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline; in the absence of a degree, directly-related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement

    Experience & Skills

    • At least one year of prior professional-level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred
    • A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales
    • Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking
    • Demonstrated ability to work with internal and external customers providing exceptional customer service
    • Requires solid written and verbal communication skills
    • Demonstrated mechanical aptitude
    • Strong analytical, conceptual and planning skills are required.
    • Excellent math skills and overall PC literacy (Microsoft Office) are required.
    • Must be detail oriented, self-motivated and disciplined with the ability to multi-task.
    • Works with a continuous improvement mindset.
    • Must successfully complete drug screen, physical and E-Verify

     

    EOE/Drug Free Workplace

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed