• Counter Sales/Customer Service

    Job Locations US-OK-Oklahoma City
    Job ID
    Sales - Inside
    Regular Full-Time
  • Overview

    Position Summary

    Partner with outside sales and management to drive the Company’s strategic vision of being a Brand of Choice for customers; serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations and providing superior customer service to increase customer attraction and retention; collect market data to create and analyze reports resulting in gross margin management; collaborate with manufacturing to ensure Operational Excellence.


    Job Duties

    1. Respond to customer and outside sales requests in ‘real time’ for price quotations, order placement, adjustments and cancellations
    2. Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience
    3. Prepare quotes, order entry and resolve queries utilizing the ERP system
    4. Serve as a liaison with outside sales, purchasing and plant management to expedite orders and meet delivery dates
    5. Plan, organize and coordinate with management to pre-qualify bids over $3000 for Project or Contract Management
    6. Coordinate delivery times with production and Operations Manager in order to achieve customer satisfaction when normal lead times are not adequate
    7. Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables
    8. Participate in various projects with the Engineering Department related to account specific or special product opportunities
    9. Other duties as assigned



    A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline.  In the absence of a degree, directly-related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement.


    Experience & Skills

    • At least one year of prior professional-level account management and industrial sales with proven experience meeting and exceeding sales goals is preferred
    • A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales
    • Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking
    • Demonstrated ability to work with internal and external customers providing exceptional customer service
    • Requires solid written and verbal communication skills
    • Demonstrated mechanical aptitude
    • Strong analytical, conceptual and planning skills are required.
    • Excellent math skills and overall PC literacy (Microsoft Office) are required.
    • Must be detail oriented, self-motivated and disciplined with the ability to multi-task.
    • Must successfully complete drug screen, physical and E-Verify


    Travel for this position is rare; less than 10%



    EOE/Drug Free Workplace


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